Customer Care
Customer Care

Frequently Asked Questions

Q. What is my subscription status?

A. We will notify you when your subscription is about to expire. We send both email and print notices in advance to ensure you won't miss an issue. Your renewal order will be added to the end of your current subscription. 

 

Q. How do I change my mailing address?

Subscribers: To update your mailing address please email subscriptions@rapidmedia.com or call us at 1-866-709-4985 and we will update your address for future mailing. We print our magazine mailing labels in advance, therefore, it may take a few weeks for the change to be effective.

ACA Member: As a membership benefit for the ACA we are provided with a new mailing list for each issue. To update your mailing address.

  • Log in to http://www.americancanoe.org.
  • Click on Manage Profile on the right-hand side of the screen.
  • Click on Edit Bio.
  • Update your information and click Save.

Paddle Canada Member: As a membership benefit for Paddle we are provided with a new mailing list for each issue. Please contact nathan@paddlecanada.com or 1-888-252-6292 Ext. 13 to update your information.

 

Q. What are the release dates for Kayak Angler and Paddling Magazine?

A: Our magazines are published quarterly (January, March, June and August). Subscriptions will mail 4-12 weeks from receipt of order depending on the time of submission and the next print date.

  

Q. Why did I receive duplicate issues?

A. If you are receiving duplicate issues, please look at the account numbers on your magazine mailing labels. If the numbers are identical, then this is likely a one-time printing error. If the account numbers are different, please report the error. 

Q. How do I replace a missing issue?

A. Factors such as severe weather may delay delivery of your magazine. If your issue is delayed more than a month please report the missed issue. Your subscription will be extended to make up for the missed issue or if you would prefer to receive a replacement issue we can check if we have any in stock. If you didn't receive an issue included with your subscription, please email subscriptions@rapidmedia.com or call us at 1-866-709-4985. If the issue is still available, we will mail you a replacement copy immediately. If the issue is out of stock, we will extend your subscription expiry date accordingly and promptly reply to you with our action taken.

 

Q. What can I do about a damaged print issue?

A. If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with your local post office to see if the magazine arrived there in good condition. If the post office reports that it arrived damaged, please contact us by email at subscriptions@rapidmedia.com or call us at 1-866-709-4985. We will extend your subscription to make up for the damaged issue. If you would prefer to receive a replacement issue, please indicate so in your email.

 

Q. When will I receive my free gift?

A. If a free gift is included with your subscription order, it should arrive 4-8 weeks from the time the order was received.

 

Q. How do I order a back issue?

A. To order a print back issue call our circulation department at 1-866-709-4985. We charge the cover price plus shipping.

 

Q: I have a print subscription, can I read back issues?

A:  Yes, we have created an app subscription for you and backdated it so you can read all of our back issues.

Q: My digital edition issue is not downloading.

A: Make sure you are connected to a Wi-Fi network with active internet access.

Make sure your iPad or iPhone does not go to "sleep" while your issue is downloading.

Using your 3G, 4G, or LTE connection is not recommended.

Make sure that you have enough free storage space on your iPad or iPhone.

 

Q: I recently purchased a new Apple or Android smartphone or tablet. Are my issues still available to me?

A: Yes, just sign into your account and issues coved by your subscription will be free for you to download on your new device. 

CUSTOMER CARE
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